Today, Uber is announcing a new integration with Alexa that will let you track your Uber Eats orders in the United States using Amazon’s voice assistant. From the time an order is being prepared to the time an Uber driver delivers your food, Amazon claims that the feature will provide status updates. You can have Alexa announce each stage of the order process proactively or activate its notification light so you can request an update yourself.
Now, if you’re thinking, “Hang on, I thought you’d been able to do this for years? “, I’m sorry to interrupt. then you can blame me! In 2016, Uber announced support for Alexa-based ride hailing; at the time, we even produced a video about it for Verge. The following year, it added the capability to use both Siri and Google Assistant to order Uber Eats. So comparative usefulness has been around for some time. It’s also important to note that the Alexa integration only lets you track orders; you can’t use your voice to place an order.
Mark Yoshitake of Amazon stated, “Simple ambient experiences allow customers to be more present with family and friends — they don’t need to be distracted by checking for delivery updates on their mobile apps.” Customers can “trust Alexa to let them know when their driver is approaching with their order, or update them if there is a material change to the estimated delivery time,” he adds, referring to the integration of Uber Eats.
The Alexa combination is accessible now in the Uber Eats application in the US, where a “Follow Alexa” choice can be tracked down in its Voice Partner settings menu. After you’ve finished shopping, you’ll be able to access the order tracking screen to enable the updates.
